Express It | Purpose & Performance Group

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G.U.E.S.T. Service™

Course Introduction

Welcome Message (1:34)
G.U.E.S.T. Discovery Questions (Downloadable)
G.U.E.S.T. Purpose (Downloadable)
Course Introduction (8:01)
Reading Assignment

Module 1: Defining Service

Defining Service (10:32)
Application Activity 1
Application Activity 2
Bounds of Service Worksheet (Downloadable)
G.U.E.S.T. Framework Worksheet (Downloadable)
Test Your Knowledge!

Module 2: Greet with Empathy & A Friendly Smile

What is In a Smile? (6:36)
Smile Until it Hurts (Activity) (1:47)
Empathy in Action (6:50)
Mirror, Mirror (10:09)
Greet With Empathy (Downloadable)
Test Your Knowledge!

Module 3: Uncover Their Need

Uncovering Needs (6:22)
Three Levels of Questions (10:50)
The Art of Asking (Activity)
Test Your Knowledge!
Add Private Coaching

Module 4: Express Gratitude

Notice the Good (4:49)
Write It Down (4:44)
Express It (5:29)
Wall of Gratitude (Activity 1) (1:40)
Gratitude Journal (Activity 2) (1:14)
Test Your Knowledge!

Module 5: Share & Save Names + Contact Info

What's In A Name? (8:35)
What Is Your System? (2:47)
The Most Important Word (Worksheet) (0:16)
Name Game 1 (0:35)
Name Game 2 (2:28)
Test Your Knowledge!
Add Private Coaching

Module 6: Teach Benefits & Advantages

Teaching vs. Telling (6:16)
Teach-Back (Activity) (1:23)
Test Your Knowledge!

Course Conclusion

Final Review (1:16)
Course Feedback

Teach online with

Express It

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